The PSO2 Team Have Officially Responded to the Current Issues Surrounding the Game

If you have yet to try out the new Phantasy Star Online 2 PC launch, then it’s probably best you steer clear until at least June 10th, 2020. There have been so many errors, so many issues that have completely overshadowed any positivity surrounding the launch of the game onto PC. Players have been in an uproar for days, with the vast majority of players unable to access the game due to any number of reasons.

I did a video on the lack of communication from the PSO2 team on May 28th, the very day after the game launched, approximately 40 hours after the PC version came online, and within an hour, the PSO2 team had reached out to their community to issue the following message:

Hello, Arks. We want to reassure you that the #PSO2NA team is paying close attention to all your comments from social media and across the web. We are working closely with Microsoft to reach a solution to the issues you have experienced during the game’s launch on Windows 10.
We deeply apologize for the inconvenience and the negative experience some of you have had when trying to download and install the game. Please know that we are working hard to solve these problems and that we appreciate your patience.
We will release additional announcements and notices soon. Please stay tuned to our official website and social media accounts for further updates.

Yes, they gave us the ‘ol “we’re looking into it.”
If we head on over to Twitter, or heck even the PSO2 subreddit then we’ll see the kind of reception the game has had – and let me tell you, it ain’t pretty. From the game deleting itself after every installation, to the game not even downloading, to the Windows Store not even being accessible – this is perhaps one of the worst launches I’ve ever seen for a PC MMO. And I’ve been there for every launch in the last several years.
The PSO2 official website went on to detail various ways you can go about fixing the issues. “Restart your PC,” “try downloading the game at a later date” and “contact your ISP and tell them you can’t download the game” – like, are we even serious here? What will contacting Spectrum do exactly? You can download every other game perfectly fine. You have no issues accessing any of the internet. But you can’t download PSO2 so contacting them and asking them to solve your issue makes sense by who’s logic?

Now I do want to state that the PSO2 Tweaker team have fixed quite a few issues that the community is having. A lot of errors, download issues, launcher issues, and even the lobby lag itself. Yes, they’ve managed to fix that ridiculous FPS lag you encounter within the lobby that is only present on the PC version in North America.
But according to the PSO2 blog, once again, there will be no hotfixes, no updates whatsoever until the game goes down for maintenance on Wednesday June 10th. So players unable to play will need to sit there twiddling their thumbs for the next 11 days. This is the kind of support we can expect from the team and the game going forward, and I’m not impressed at all.
PSO2 is a good game, but Microsoft, Sega and the North American PSO2 team are not doing nearly enough with this.